Privacy Policy

Tri-Star is accountable for the personal information under its control. We have designated a Privacy Officer who is responsible for our compliance with this policy and applicable privacy law.

Privacy Officer: Meena Sharma, RCIC-IRB #R000000
Email: meena@tri-starimmigration.com
Phone: 780-966-0115
Address: 2 County Court Blvd, Unit 401, Brampton, ON L6W 3W8

Consultation form. When you submit a consultation request, we collect your name, phone number, email address, the immigration matter you select, and any details you choose to include in your message. This information is used for one purpose only: to respond to your inquiry and, if you proceed, to arrange a consultation.

Technical logs. Like most websites, our hosting provider automatically records limited technical data (such as IP address, browser type, and pages requested) for security, diagnostics, and to keep the site running. We do not use this data to build advertising profiles.

Google Maps. Our contact section embeds a Google Maps frame so you can find our office. When it loads, Google may receive technical information about your device in accordance with Google’s own privacy policy. If you prefer not to interact with Google, you can simply not use the map.

No advertising trackers. We do not run third-party advertising or behavioural-tracking cookies on this site, and we do not sell, rent, or trade your personal information to anyone, ever.

If you retain Tri-Star for immigration services, we will need to collect the personal information required to prepare and advance your matter. Depending on your case, this may include:

• Identity and contact details (and identity documents);
• Your immigration and travel history;
• Family, employment, education, and financial records relevant to your application;
• In protection matters (refugee claims, PRRA, H&C), the sensitive circumstances underlying your claim.

We collect this information directly from you, with your consent, and use it only for the immigration matter you have retained us to handle. We collect only what is reasonably necessary for that purpose.

We collect, use, and disclose your personal information with your consent. By submitting the consultation form you consent to our contacting you about your inquiry. For retained matters, consent is confirmed in your retainer agreement.

You may withdraw your consent at any time, subject to legal or professional-conduct limits and reasonable notice. Withdrawing consent may mean we can no longer provide a service or continue a representation. To withdraw consent, contact our Privacy Officer.

We will only send you commercial electronic messages (for example, a newsletter or service update) where CASL permits — generally with your consent. Every such message will identify us and include a working unsubscribe mechanism; we honour unsubscribe requests within 10 business days.

Direct replies to an inquiry you started, and messages necessary to provide a service you have requested, are not marketing and are handled as part of serving you.

We disclose personal information only as needed and as permitted by law:

• To Immigration, Refugees and Citizenship Canada (IRCC), the Immigration and Refugee Board (IRB), and other government bodies as required to advance your matter, where you have authorized us to represent you;
• To service providers (such as our email, hosting, and document tools) who process information on our behalf under confidentiality and security safeguards, and only for the purposes we specify;
• Where required or permitted by law, such as a court order or lawful request;
• As required to meet our professional obligations to the CICC, including regulatory review.

Cross-border processing. Some of our service providers (including website hosting and email delivery) may store or process information on servers located outside Canada, including in the United States. While information is in another country, it may be accessible to that country’s courts, law enforcement, and national-security authorities under their laws. We use providers that offer a comparable level of protection through contractual and technical safeguards.

We protect personal information with safeguards appropriate to its sensitivity, including encryption in transit (TLS/HTTPS), access controls that limit information to those who need it, written agreements with our service providers, and data minimization — collecting and keeping only what we need. No system can be guaranteed perfectly secure, but we take reasonable steps to protect your information against loss, theft, and unauthorized access.

If a breach of security safeguards creates a real risk of significant harm to you, we will notify you and report to the Office of the Privacy Commissioner of Canada (OPC) as soon as feasible, and notify any other organization that may be able to reduce the risk of harm. As PIPEDA requires, we maintain records of all breaches of security safeguards, whether or not they meet the notification threshold.

We keep personal information only as long as necessary to fulfil the purpose it was collected for and to meet our legal and professional obligations. As a regulated consultant, Tri-Star must retain client files for a minimum period set by the CICC.

Client files are retained for the minimum period required by the CICC [retention period to be confirmed by counsel] and then securely destroyed. Information that is no longer needed is securely deleted or shredded.

Subject to legal and professional-conduct limits, you may:

• Access the personal information we hold about you — we will respond within 30 days;
• Correct information that is inaccurate or incomplete;
• Request deletion of information we are not required to keep;
• Request portability — a copy of your information in a usable electronic format;
• Withdraw consent as described above;
• Complain to our Privacy Officer about how we handle your information.

If we cannot resolve your concern, you may escalate to the Office of the Privacy Commissioner of Canada: priv.gc.ca · 1-800-282-1376.

This website is not directed at children, and we do not knowingly collect information from children through it. Where a child’s information is relevant to a family immigration matter, we collect it only through, and with the consent of, a parent or legal guardian.

We may update this policy from time to time. The effective date at the top of the page shows when it was last revised. Material changes will be posted here; please review the policy periodically.